Configuring for the edge case
Today I set out to do something simple….set up my outlook client software to use my outlook.com account. Simple right? Turns out this simple task was really not that simple. The reason my case was different than many, is because I use a custom domain for my email. What baffled me for several hours was that I needed a custom configuration, and like most consumer based solutions, outlook.com's documentation is quite incomplete. See the issue with my problem was that what I was doing was a result of an edge case . Def: Edge case - A condition or parameter not expected, or something that only happens rarely or occasionally. I'm a consumer, and edge case All too often you want to use tools in their simplest manner, but edge cases make them either unpredictable, or unusable. Also we want all our tech to be simple to use, but almost everyone has an edge case in their lives that software does a lousy job of addressing. Today, providers need to consider more an...